Reference

Our Terms, Your Rights on he5555

Access to he5555 depends on your local law and eligible regions — we want that to be clear from the start.

Account ConditionsWallet PolicyJurisdiction NoticeDispute ProcessPolicy Updates
he5555 Our Terms, Your Rights on he5555
ACCOUNT SECURITY

How We Protect Your Account and Data

Security and data handling are not afterthoughts here. Your account information, transaction history, and wallet details are stored with encryption in place. We do not sell your data to third parties. Here is how we handle the areas that matter most to you.

Data Retention

We keep your account and transaction records for as long as your account is active and for a period after closure as required by applicable law. You can request a copy of your data at any time through support.

Cookie Use

We use cookies to keep your session active, remember your language preference, and understand how the lobby is used. You can manage cookie settings from your browser; blocking essential cookies will affect login.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Requesting Changes

To update your registered name, mobile number, or linked wallet — bKash, Nagad, or Rocket — submit a request through live chat with your account ID and a valid identity document for verification.

CONTACT CHANNELS

Reach Us on Legal or Account Matters

If you have a question about these terms, a dispute over a transaction, or a request to close your account, our support team handles it directly. Reach out through any of the channels below and include your registered account email so we can locate your record without delay.

Team online

Live Chat

Open the chat widget from any page on he5555. Available during platform operating hours for account and policy questions.

Email Support

Send your legal or account query to our support address. Include your account ID and the specific policy section you are asking about.

Help Centre

Our Help Centre covers common policy questions, account closure steps, and wallet verification requirements in one place.

Common Questions About Our Legal Terms

These are the questions we hear most often about our terms, account rights, and data practices. If yours is not here, live chat is the fastest way to get a direct answer.

Access depends on your local law and whether your region is eligible. We do not confirm eligibility on your behalf — check your local regulations before opening an account.

Contact support via live chat or email with your account ID. We will process your data request in line with applicable law and send the records to your registered email address.

We retain transaction and identity records for the period required by law after closure. After that period, personal data is deleted or anonymised in line with our retention policy.

Raise the dispute through live chat and include your transaction ID, the date, and the amount. Our team reviews wallet records — bKash, Nagad, or Rocket — and responds with findings.

Contact support immediately. We can freeze your account, review the login history, and walk you through resetting your credentials and re-verifying your mobile OTP.

We post the updated terms on this page with the effective date. If you continue using the platform after that date, you have accepted the revised terms. Close your account before the date if you do not agree.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.